Temporary Office Closures due to Covid-19 / Coronavirus

25th March 2020

Temporary Office Closures

Since our initial announcement regarding the postponement of all our holidays and excursions on a rolling programme, we have already been in contact with so many of our customers who have been affected by this.

With the announcement from the Prime Minister at 20:30 on Monday 23rd March 2020 – his instructions were clear and precise that all non-essential businesses will close immediately.

It is with deep regret that we have had to follow this advice and have decided to close our offices until we receive approval from the UK Government to re-open.

We understand this is frustrating for everyone, but the important message from us is to understand that any monies paid towards your bookings is safe and is protected by our BCH (Bonded Coach Holiday) Bond Scheme. For more information about BCH click here to see their website.

We are unable to respond to any correspondence via post, phone or email at this time.

This is an unprecedented time for all of us, and one that we have never faced before in society or in the travel industry. We are therefore working with various trade associations including BCH and the government (through the treasury) to discuss what happens moving forward.

We will re-open and we will get back to doing what we do best – but to do this, we urge you all to do the same and follow the Prime Minister’s advice. Stay at home – Protect the NHS – Save Lives.

Stay safe everyone and we look forward to welcoming you aboard as soon as possible.

From all at Welsh’s Coaches